Shipping policy

Shipping,Returns & Duties

Shipping
We ship via Canada Post We process your order as soon as we receive it and do our best to ship within 4-7days. (Sometimes quicker). Please ensure you are shipping to a secure location as once the item is delivered it is your responsibility.

Returns
We accept returns within 10 days of receiving your order - unless you're purchasing a custom item - whereby all sales are final. You must contact us prior to returning. All returns are eligible for store credit only, no refunds will be issued. Your store credit will be issued to you via email - which you can use on a future purchase. Return shipping costs are full responsibility of the customer and no shipping charges will be refunded to you. All items returned must be unworn with original tags still in tact. Please ensure you send back the item as it was received, clean and free of pet hair. We reserve the right to reject any items that appear to have been worn or altered. Such items will be returned at the customers expense.

Sale items purchased are final sale. 

CUSTOM DUTIES

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Customs and Duty Charges Policy:

At Gravity 7 Apparel, we strive to provide our customers with a seamless shopping experience. We want to ensure transparency regarding customs and duty charges associated with international orders. Please read the following policy regarding your responsibility for any applicable customs and duty fees:

  1. International Orders: If you are placing an order from outside of Canada, please note that your package may be subject to customs and duty charges imposed by your country's customs authorities.

  2. Customer Responsibility: As the customer, you are solely responsible for any customs duties, taxes, or fees levied by your country's customs agency. These charges are not included in the product price or shipping fees at the time of purchase.

  3. Customs Regulations: Customs regulations vary from country to country, and it is your responsibility to be aware of and comply with your country's specific import regulations. Please note that we are unable to provide specific information or guidance on customs and duty charges, as these policies are determined by your country's customs authority.

  4. Payment of Customs and Duties: When your package arrives in your country, the customs authorities may assess fees based on the value of the items you ordered. You will be notified by your local customs agency regarding any applicable charges. It is your responsibility to pay these charges in a timely manner to facilitate the release of your package.

  5. Package Returns: If you refuse to pay the customs and duty charges or fail to collect your package from customs, resulting in the return of the package to us, you will be responsible for any return shipping fees and applicable customs and duty charges incurred during the return process.

We recommend contacting your country's customs agency or relevant authorities for detailed information on customs and duty charges before placing an order. By proceeding with your purchase, you acknowledge and agree to be responsible for any customs and duty charges imposed by your country's customs authorities.

If you have any questions or need further clarification regarding our customs and duty charges policy, please feel free to contact our customer support team. We are here to assist you and ensure a smooth shopping experience.